Privacy Policy

Effective Date: 24/12/2024

• Information We Collect
  • a. Personal Information
  • b. Usage Data
  • c. Third-Party Data
• How We Use Your Information
• Sharing Your Information
• Cookies and Tracking Technologies
• Data Retention
• Your Rights
• Data Security
• Third-Party Links
• Changes to This Privacy Policy
• Contact Us

At Veranet, your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

Information We Collect

We collect the following types of information:

a. Personal Information

• Name, email address, phone number, and payment details when creating an account or subscribing to our services.
• Communication data when you contact our support team.

b. Usage Data

• Information about your interactions with our platform, such as IP address, device type, and browser type.
• Log files, cookies, and analytics data to improve our services.

c. Third-Party Data

• Information shared by third-party tools like Stripe, Google Analytics, HubSpot, or other integrations you interact with through our platform.

How We Use Your Information

We use the collected information to:

1. Provide, operate, and maintain our platform.
2. Process transactions and send confirmations.
3. Respond to inquiries and provide customer support.
4. Monitor usage trends and improve functionality.
5. Comply with legal obligations, including tax and regulatory requirements.

Sharing Your Information

We may share your information with the following parties:

1. Service Providers: Stripe (payment processing), Amazon (cloud hosting), Microsoft Azure (LLM provider), Google Analytics, and HubSpot.
2. Legal Authorities: When required by law or to protect our rights.
3. Business Transfers: If Veranet is merged, acquired, or sold, your data may be transferred to the new entity.

Cookies and Tracking Technologies

We use cookies to:

1. Store user preferences.
2. Analyze website traffic using tools like Google Analytics.
3. Enhance the user experience.

You can control cookies through your browser settings.

Data Retention

We retain your data only as long as necessary to provide our services or comply with legal obligations. When no longer required, we securely delete or anonymize your data.

Your Rights

Depending on your location, you may have the following rights:

1. Access: Request a copy of your personal data.
2. Correction: Update or correct inaccuracies in your data.
3. Deletion: Request the deletion of your data.
4. Restriction: Limit the processing of your data.
5. Portability: Transfer your data to another service provider.
6. Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise your rights, contact us at [support@veranet.io].

Data Security

We implement robust measures, such as encryption, firewalls, and secure servers, to protect your information. However, no system is entirely secure; use the service at your own risk.

Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated.

Contact Us

If you have questions about this Privacy Policy, contact us at:
Veranet OÜ
Email: support@veranet.io
Address: Harju maakond, Tallinn, Kesklinna linnaosa, Ahtri tn 12, 15551